Mail Chimp Dreaming

Senior Researcher, Customer Insights

• Develop deep understanding of personas and their daily life, attitudes, and perceptions, challenges, and successes.
• Perceive, lend an ear, synthesize large amounts of information into actionable insights.
• Independent worker, leading small teams of 1-2 people.
• Understand who you are designing for, what motivates them, and where we fit into their lives. 
• Contribute to research that plays a vital role in prioritizing product decisions (leadership) and designing customer experience (UX).
• Interdepartmental collaboration, design, marketing, product management.
• Highly skilled communicator, interviewer, writer, and diplomatic colleague. 
• Advocate on behalf of the people. 
• Design studies, analyzing data, and extrapolating results. 
• Coding and tracking of data. 
• Humble & ambitious.
• Support sustainable urban renewal in home town of Atlanta.
• Live best life through wellness and education programs.
• Inform market insights team and asses market fit 
• Reports, presentations, casual conversations, newsletters, emails of high quality.
• Manage 3rd party vendors. 
• Travel 4-6 times per year. 
• BONUS:
• International Business Relations
• E-Commerce
• Software Research
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